Emu Run Experience:
CANCELLATION POLICY
All cancellations must be emailed to info@emurun.com.au
Emu Run will charge the following fees upon cancellation:
Day Tours
4-30 days prior to departure – 50% cancellation fee on full cost of tour
Within 3 days of departure – 100% cancellation fee on full cost of tour
Camping Tours, Overnight Tours & Packages
8-30 days prior to departure – 50% cancellation fee on full cost of tour/package
Within 7 days of departure – 100% cancellation fee on full cost of tour/package
BOOKING AMENDMENTS
All booking amendments must be emailed to info@emurun.com.au
The following applies to changes to tour type or departure date of an existing booking:
8 days or more from departure – any difference in tour prices will apply
Within 7 days of departure – full cancellation fees and the full cost of the new tour will apply
If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be given.
CONFIRMING YOUR TOUR
All bookings must be confirmed a minimum of 72 hours before departure by email or phone.
WHAT TO BRING
Day Tours
Travel voucher, water bottle (capacity 1.5-2 litres), strong non-slip walking shoes, hat (wide brimmed is best), flynet, sunglasses, sunscreen, camera, casual and comfortable clothing (cool, light clothing is best in summer and warm clothing for winter), travel pillow (longer day tours only), swim wear & towel (for tours to West MacDonnell Ranges, during summer only).
Camping Tours
Travel voucher, water bottle (capacity 3 litres), strong non-slip walking shoes, hat (wide brimmed is best), flynet, sunglasses, sunscreen, toiletries, torch (flash light), swim wear, towel, camera, casual and comfortable clothing (cool, light clothing is best in summer and warm clothing for winter), travel pillow, a small overnight bag (please leave your luggage at your Alice Springs accommodation due to space limitations on the bus).
2 Day Package
Travel voucher, water bottle (capacity 3 litres), strong non-slip walking shoes, hat (wide brimmed is best), flynet, sunglasses, sunscreen, camera, casual and comfortable clothing (cool, light clothing is best in summer and warm clothing for winter), travel pillow.
SPECIAL DIETARY REQUIREMENTS & FOOD ALLERGIES
We provide healthy, quality meals on our tours. We are able to cater for one of the following special dietary requests upon request: vegetarian, gluten free or dairy free. If you have a food allergy (eg peanuts) please advise at the time of booking, and carry any necessary medication with you on tour.
AGE & FITNESS LEVEL REQUIREMENTS
For our camping tours, the minimum age is 8. All travellers under the age of 18 must be accompanied by a parent or legal guardian who will be responsible for their care. Any packages that include dorm accommodation are not available for children, however we can create a suitable package for families upon request. We have no upper age limit on our tours, although some trips can be physically demanding. For our camping tours, a real spirit of adventure and a medium level of fitness is required as the tours are fast paced. It is important to note that Central Australia experiences extreme weather conditions during summer. Participation is required from passengers on our camping tours for things such as meal preparation and firewood collection (as requested by guide).
TRAVEL INSURANCE
Emu Run recommends that all travellers take out travel insurance to protect you from costs of injury and cancellation fees.
PHOTOS & MARKETING
By booking our tours you consent to us using images of you that are taken on tour for any advertising or promotional purposes. You grant us permission to use these images royalty free for publicity and promotional purposes worldwide.
TERMS & CONDITIONS
Emu Run Experience reserves the right to amend the itinerary of any of the tours and arrange alternative carriers to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. A minimum number of passengers is required to operate each tour. It may therefore be necessary to cancel a scheduled departure and to offer an alternative or full refund for that tour. We accept no responsibility for loss, stolen or damaged property and recommend that all passengers take out adequate travel insurance. Emu Run will accept no responsibility for any injury, illness or other such accident sustained whilst on tour. Any children travelling will be the responsibility of the parent or guardian. All passengers must wear shoes at all times, and be wearing hats and sunscreen.
DATA PRIVACY POLICY
Your privacy is important to us. Any personal information we collect about you may be used for any purpose associated with the operation of your tour and to send you marketing material in relation to special offers or events. Emu Run Experience may disclose information to our agents, suppliers or service providers to enable us to operate your tour. We will not sell, trade or otherwise transfer information you have supplied to us. We implement a variety of security measures to maintain the safety of your personal information.
UPDATING THE CONDITIONS OF TRAVEL
Emu Run Experience reserves the right to update and/or alter the conditions of travel and fine print at any time. It is the agent and passengers responsibility to be familiar with the most up to date conditions of travel, which are available on our website.
Sacred Earth Safaris:
By making a deposit and/or full payment for a tour, you will be taken to accept these terms and conditions of booking.
Cancellations must be received in writing.
Unless otherwise advised, cancellations for 2, 4 and 5 day tours will incur the following charges:
• Cancellations outside 45 days - no charge
• Cancellations between 45 and 30 days prior to tour departure – incur 50% total tour cost
• Cancellation within 30 days prior to tour departure - no refund
Unless otherwise advised, the following charges apply for extended scheduled and private charter tours over 5 days:
• Cancellations between 90 and 60 days prior to tour departure – incur 50% total tour cost
• Cancellation within 60 days prior to tour departure - no refund
*** Sacred Earth Safari's Pty Ltd strongly recommend purchasing travel insurance ***
Please check out our website for our full Terms and Conditions
SA Eco Tours :
TOUR TRIP AND ASSUMPTION OF RISK:
Australian Private Tours & Charters also T/A SA ECO TOURS operates tours in regions where standards of accommodation, transport, safety, hygiene, medical facilities, and other infrastructure may, at times, not be of the standard that you are used to at home.
By booking with Australian Private Tours & Charters you acknowledge that participation in all trips involves inherent risks that may not be present in the case of conventional or less demanding holidays. These risks include, without limitation, the possibility of injury or death, psychological trauma, disease, loss or damage to property, inconvenience, and discomfort. The possibility of experiencing all or some of these risks is likely to be higher if participating in any of our tours that involves visiting remote or unstable regions, or regions where there is dangerous wildlife.
CANCELLATION BY YOU:
If you wish to cancel all or any part of your booking, notification of cancellation must be received by Australian Private Tours & Charters via email. The date of the cancellation is the date on which Australian Private Tours & Charters receives this notification.
Charges applicable as follows, per person:
If cancelled more than 30 days before departure and money has already been paid to Australian Private Tours & Charters, passengers will receive a full refund minus any processing or bank charges.
If cancelled 30 days or less before departure, there will be no refund given.
For any booking for which an initial deposit (part payment) was payable, payment of the remainder of the tour cost must be made at least 31 days prior to the departure of your tour. If you do not pay the balance of your total booking cost within this time frame, your booking may be terminated and you may lose your deposit. Additional Australian Private Tours & Charters cancellation penalties may apply.
No refunds will be made if you leave a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transport, sightseeing, meals, or services not utilised.
CANCELLATION BY AUSTRALIAN PRIVATE TOURS & CHARTERS:
Australian Private Tours & Charters reserves the right to cancel a departure and will advise you of such cancellations as soon as possible. If due to “Force Majeure” or government travel advice, Australian Private Tours & Charters reserves the right to cancel a departure at any time.
With any form of cancellation, Australian Private Tours & Charters will do their best to offer you alternative arrangements. If the price of your alternative booking is of a lower value than the original booking, we will refund the difference to you (in case of “Force Majeure” or government travel advice refunds will be less any unrecoverable costs).
Australian Private Tours & Charters will not be liable for any additional costs incurred by you.
COVID VACCINATIONS:
Any passenger travelling with Australian Private Tours & Charters also T/A SA ECO TOURS must have been fully vaccinated against covid. Proof of the vaccination must be emailed to our office at the time of booking.
EXCLUSION OF LIABILITY:
Except where stated otherwise, Australian Private Tours & Charters acts as an agent for service providers when planning for your trip. Where Australian Private Tours & Charters provides services, it will do so with due care and skill.
Australian Private tours & Charters is not responsible for the acts and omissions of others, including tour guides, airlines and accommodation providers for any loss, damage, death, injury, or expense (including loss of money paid in advance), which you may incur as a consequence of the acts and omissions of others. You warrant that you have not relied on any representation made by Australian Private Tours & Charters any travel agent or other representative, which has not been stated expressly in their brochures.
FORCE MAJEURE:
Australian Private Tours & Charters will not be liable for any delay in, change to or cancellation of trips due to “Force Majeure”. “Force Majeure” means a circumstance beyond the reasonable control of Australian Private Tours & Charters and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions and vehicle breakdown.
CHANGES TO YOUR HOLIDAY:
You acknowledge that travelling with Australian Private Tours & Charters requires a degree of flexibility, good humour, and an understanding that the itinerary, accommodation, and/or modes of transport may change, even after a tour’s commencement, without prior notice due to local circumstances.
Changes may occur because of “Force Majeure”, poor road conditions, weather, the availability of tickets, vehicle breakdowns, changes in transport schedules, or other circumstances beyond Australian Private Tours & Charters control or which simply cannot be foreseen. This includes state lockdowns due to viruses or any other Government regulations.
Australian Private Tours & Charters does not accept any responsibility for loss of enjoyment, inability to meet flights or other delays resulting from circumstances beyond Australian Private Tours & Charters’ control.
You acknowledge that group sizes may also vary during the duration of the tour. The information about trips given in brochures, Trip notes and Pre departure information are subject to change.
TRAVEL INSURANCE:
Adequate and valid travel insurance is highly recommended for all passengers travelling with Australian Private Tours & Charters. Your travel insurance should cover accidents, injury, illness, death medical expenses, emergency repatriation (including helicopter rescue and air ambulance and personal liability. Australian Private Tours & Charters also recommends it covers cancellation of tours, curtailments and loss of luggage and personal effects.
HEALTH, FITNESS, TRIP GRADES AND AGE LIMITS:
It is your responsibility to advise Australian Private Tours & Charters of any pre-existing medical condition and/or disabilities that might reasonably be expected to increase the risk of you requiring medical attention, or that might affect the normal conduct of a tour and the enjoyment of other trip members. Australian Private Tours & Charters reserves the right, at its discretion, to cancel your booking and refund the money paid by you, less any unrecoverable costs, based on this advice or lack of its provision. Australian Private Tours & Charters also reserves the right to cancel your participation in a trip at any time, including after the commencement of your trip, with no right of refund if your medical condition and/or disability could be reasonably expected to affect the normal conduct of the trip and the enjoyments of other trip members.
Generally, we do not allow single travellers under the age of 18 years on Australian Private Tours & Charters scheduled itineraries. However, we will occasionally make exceptions for under 18s travelling with their legal guardian. The decision for any person under 18 years of age to travel on our scheduled itineraries is at the absolute discretion of the management of Australian Private Tours & Charters. For further information please contact Australian Private Tours & Charters.
LUGGAGE RESTRICTIONS:
Passengers are restricted to 1 small to medium size suitcase or soft duffle bag and 1 small Day pack per person.
PUBLICITY:
You agree that Australian Private Tours & Charters may use images of you taken during the trip without recourse to you and without compensation to you, for publicity and promotion purposes only, through whatever medium it chooses, unless you make a note on our disclaimer that you do not agree to this.
REGISTERED BUSINESS NAME:
Australian Private Tours & Charters also trading as SA ECO TOURS.
Since 1989 ~ The Experts in Outback Travel
REGISTERED BUSINESS ADDRESS:
1 Bunker Court,
Seaton SA 5023
Australia
Contact SA ECO Tours
Phone: 0417 830 533
Email: info@saecotours.com.au
Getaways SA:
Tour dates can be changed with a minimum of 48 hours notice.
Cancellations received more than 48 hours prior to Tour start will receive a Refund, less a Cancellation Fee of $50.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
